Frequently Asked Questions About The Services We Offer

When it comes to accounting and bookkeeping, there are a ton of questions clients have but often find answers difficult to come by. Vizhen Books Inc. wants to arm you with the most accurate information about tax preparation and filing and to do this, we’ve answered some of the most frequently asked questions about our services.

1. What type of services do you offer?

We offer the following accounting and bookkeeping services:

Cloud Bookkeeping Services
Payroll Services
Vendor Payment Processing
Invoicing and Collections
Sales tax filings for all provinces
CRA related matters
Budgeting, Forecasting, and Customized Management Reporting
Technology Advisory and Implementation
Migration from Desktop/Excel spreadsheets to Cloud based platforms

2. How does the Cloud accounting service work?

In cloud accounting, your business books are maintained in the cloud environment vs. the traditional desktop environment where all the accounting data is stored on a local desktop. The information is encrypted, so only people with the login can view the data. Key benefits include:

Accountants and business owners can access information from anywhere that has internet, even on their phones.
Financial data can be transparent, accessible, and analyzed in a live setting.
Cloud accounting allows you to connect with various productivity apps and tools to save time and money.

3. What accounting software do you use?

We work with QuickBooks/ XERO, Hubdoc (document retrieval and bill management), Teamwork, Wagepoint, ADP, Ceridian, Netsuite, Plooto (Digital payment platform for bill payments), Zoom, Slack, Dext and many more apps.

4. What information is needed to get a price quote?

Fill this intake form or set up a meeting to get the most accurate price quotation.

5. How do you price your services?

We offer customized plans based on your business needs starting from as low as $150 p.m.

You pay a flat monthly fee on the first of every month, and any services outside the fixed scope of work (special projects, etc.) will be billed additionally on an hourly basis after your approval.

6. Can I upgrade or downgrade my plan/change the scope of work?

Our pricing is designed to scale with the size of your business, and if your business changes over time, we will suggest a new plan. We won’t increase your base fee without your approval.

We adapt and work with you, and as your company grows, we can add additional/frequent reporting and other services to meet your needs.

7. Is there any lock-in period?

There is no lock-in period. You pay on a month-to-month basis and can cancel without any penalty simply with two months’ notice.

8. How does the onboarding process look like?

Onboarding is a simple three-step process:

Step 1: Meet the team

Step 2: Sign in to our teamwork portal

Step 3: Share the required access and data files

We set up weekly check-in calls for the first two months to help with the knowledge transfer and stabilize all the accounting processes.

From here onwards, we take responsibility for all the deadlines, including payroll, HST, etc., and you don’t need to worry about them anymore. We don’t expect any business interruptions during this phase.

9. Is my data safe?

We protect your personal information and will not share your information with third parties. All data with which we come into contact will be kept strictly confidential. All company records are locked and encrypted on a secure server encrypted with a strong password. In addition, all employees have been screened and background checks performed. Only staff designated by you can access your company data.

10. What kind of support do you offer?

We will assign a dedicated Accounting Manager/Controller who will get to know you and your business in detail and offer personalized services. You will also have access to our Partner depending on your queries and your pricing plan. You can reach out to us via email, phone, slack, teamwork, or video chat.

11. What is the skill set of the team?

We are a strong team of Bookkeepers, Managers, and Controllers in Canada and abroad with accounting designations and extensive knowledge and experience across domains.

12. What are the operating hours?

Our office is open EST, 9 AM to 5 PM, Monday to Friday. We are closed for Canadian statutory holidays. For urgent queries, we offer support outside business hours too.

Get in touch with us today!

If you have any more questions about our accounting, payroll, and tax services, please click here or email us at hello@vizhenbooks.com. We are accountants, bookkeepers, CPAs, and financial advisors in Toronto, ON. We offer accounting, bookkeeping, and business strategy for companies, both big and small, and serve clients across Toronto and the Greater Toronto Areas, Montreal, Vancouver, Calgary, and Edmonton.